If you have already created a Topper account but are seeing an error such as “Phone number already in use” or “Duplicate Account” this is because you may have registered with a different email, or used an email relay system (like iCloud Hide My Email or similar services).
These systems create an alias email that forwards messages to your real inbox, meaning the email you’re using to contact us or trying to log in with may not be the one actually associated with your account.
Here’s what you can do:
Check your email relay settings
If you’re using iCloud Hide My Email, go to Settings > [Your Name] > iCloud > Hide My Email to see the alias email address used when you signed up. You can also check Apple’s guide for more details.
Contact us if you’re still having trouble
Since the email you’re reaching out to us from might not match the one used for your Topper account, the best way to get help is to create a support ticket and include the relay email alias in your message. This will help our team quickly locate your account and assist you more efficiently.