You can request updates to your name, date of birth, email, or address by reaching out to our support team. To protect your account, we'll need to verify your identity and, in most cases, ask for supporting documentation before making a change. Here's what to expect for each type of update:
- Name: minor corrections (like a typo or abbreviation) are usually quick. A legal name change requires documentation such as a marriage certificate, divorce decree, or court order.
- Date of birth: we'll ask for a government-issued ID that clearly shows your correct date of birth.
- Email: we'll verify you're the account owner before switching your email address.
- Address: we'll ask for a recent Proof of Address document (such as a bank statement, utility bill, or lease agreement) and a quick identity verification step.
Once you submit what's requested, our team will confirm the update or let you know if anything else is needed.