We understand it can be frustrating to find that you're no longer able to access Topper's services. This is never a decision we take lightly, and it's always for a specific reason.
Why Topper may not be able to offer you services
Topper is a regulated platform, which means we have to follow strict legal and compliance rules. These rules require us to:
- Prevent fraud, money laundering, and other financial crimes
- Confirm the identity of our users
- Limit access based on jurisdiction or the documentation available to us
For example, we may not be able to offer you services if:
- You reside in a country we don't currently support
- You're unable to provide valid or supported ID documents
- We detect unusual or restricted activity on your account
If you're seeing a message about your account being restricted or closed
These same rules can lead to your account being temporarily restricted or closed. See My account is restricted or closed — what does this mean? for details and what to do next.