When you make a purchase on Topper, we process the payment and send the crypto to your wallet. If something goes wrong during either of these steps, your order may fail.
Why your order failed
Payment failure:
If there’s an issue with processing your payment (like insufficient funds, expired card, or payment gateway error), your order won't go through. You can check the list below for more details on payment issues.
Crypto delivery failure:
If we were unable to send the crypto you purchased, we’ll automatically issue a refund to your original payment method. Refunds typically take up to 3 business days to process.
Payment issues
There are many reasons why a transaction may fail, such as insufficient funds, incorrect card details, or network issues, etc.
Transaction failed due to insufficient funds
|
ⓧ Transaction failed Unfortunately we couldn't complete the transaction due to insufficient funds. |
This error message indicates that there were not enough funds in your account to cover the transaction. Please check your account balance and make sure you have enough funds to complete the transaction. |
Unsupported card or transaction declined by your bank
|
ⓧ The transaction was declined by your bank Get in touch with your bank for additional information or try again with a different card. |
This error message means that your bank has declined the transaction. This could be due to a variety of reasons, such as insufficient funds, suspicious activity, or a freeze on your account. |
|
ⓧ The transaction failed because your card has expired Please add a different card and try again. |
Please contact your bank for more information. This error message means that the card you used for the transaction has expired. Please make sure to use a valid, non-expired card for your transactions. |
|
ⓧ Sorry your card isn't supported Please try again with a different card. |
This error message means that the card you used is not supported by our payment processing service. Please try using a different payment method. |
|
ⓧ Your transaction was declined For help, contact our Support Team. |
This error message indicates that there was an issue with the transaction that requires assistance from our support team. Please contact our support team for more information and assistance with resolving the issue. |
Request timed out or service is temporarily unavailable
|
ⓧ Sorry, action timed out Due to request timeout. |
Sometimes, if a transaction takes too long to process, it may time out and fail. This can happen if there are issues with the network or if the server is overloaded. |
|
ⓧ Sorry, we couldn't complete the transaction The service is temporarily unavailable. |
Occasionally, our payment processing service may experience technical difficulties or undergo maintenance. If this happens, transactions may fail. We apologize for any inconvenience and ask that you try again later. |
|
ⓧ Sorry, we couldn't complete the transaction The transaction failed because you exceeded the max number of deposits allowed using your card. Please try again later. For more help, contact our Support Team. |
Some payment methods have limits on the number of deposits you can make in a certain time period. If you exceed this limit, your transaction may fail. |
|
ⓧ Sorry, we couldn't complete the transaction An unexpected error has occurred. |
Please try again later or contact our support team for further assistance. Thank you for your patience and understanding. |
Kindly note that the daily buying limit is set at $2,500, and it resets at 00:00 (midnight) every day. Please keep this in mind while making your purchases within the specified time frame.